Your screening in your state is handled through a state credential you'll add from your dashboard right after you sign up, which we verify directly with the issuing authority. There is nothing further for you to complete here.
Please read these before you continue — they set out how we verify providers, what we charge, and how shifts are recorded.
These Terms of Service govern your use of looking.care (the “Service”), operated by Liberty Marketplaces LLC, an Arizona limited liability company (“looking.care”, “we”, “us”). By creating an account, submitting a provider application, or arranging care through the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you use the Service on behalf of a care recipient — as a family member, agent under a power of attorney, guardian, or conservator — you confirm that you are authorized to accept these Terms and to arrange care on that person’s behalf, and you accept them for yourself and for them.
The purpose of this document is to state plainly how looking.care actually operates, so that nothing about how we verify providers, what we charge, how shifts are recorded, or what happens when something goes wrong comes as a surprise later.
looking.care is a technology platform that connects families with independent care providers — caregivers, nurse practitioners, licensed residential assisted living homes, licensed home health and hospice agencies, and home care agencies holding the license or state registration their state requires — and gives those providers tools to run their own care business.
- We are not a home health agency, a staffing agency, or a nurse registry. We do not employ providers, do not assign them to clients, and do not supervise, direct, or control how care is delivered.
- We are not a healthcare provider. looking.care delivers no care, gives no medical advice, and makes no clinical judgments.
- We are not a party to any care agreement. The engagement for care is between the client and the provider. We provide the platform on which it is arranged, recorded, and paid for.
- We do not guarantee work to providers or the availability of any provider to clients.
- Some listings are for contact only. Licensed residential assisted living homes, licensed home health and hospice agencies, and home care agencies are listed so families can find and contact them. Care with them is not booked, scheduled, recorded, or paid for through looking.care — those arrangements are made directly between the family and that business.
You must be at least 18 and able to enter a binding contract. You are responsible for keeping your login secure and for all activity under your account; tell us promptly if you believe it has been accessed by someone else. Keep your information accurate — for providers, an out-of-date address, phone number, or credential expiry directly affects whether you can be matched with work.
One account per person. looking.care currently operates in Arizona, New York and California; availability elsewhere will be announced through the Service.
Business accounts — care homes, home health agencies and home care agencies. If you claim or create a listing for a licensed or state-registered business, you also agree to the following:
- You are authorized. The person who claims the page has the authority to act for that business, and the business is the one the state’s register describes at that address and license number.
- looking.care is not a medical record system, and you must not use it as one. Do not put a resident’s or client’s diagnoses, medications, care plans, assessments, incident reports or any other clinical or protected health information into a listing, a description, a photo, a message, a roster note or an upload. The roster and shift tools record who worked, when and where — attendance, not care. We are not a HIPAA business associate of any business that uses the Service and we do not sign business associate agreements.
- What families send you is yours to protect. A message from a family may contain health information about a person. Once it reaches you, you handle it under your own privacy and record-keeping obligations, not ours, and you may not copy it out of the Service into anything it should not be in.
- Keep the state’s record true. If your license or registration is suspended, revoked, surrendered or lapses, tell us within five business days; we may un-claim, hide or remove the listing when the register changes, without notice.
- Your roster is your workforce. Aides an agency runs through the Service are that agency’s employees or contractors — their credentials, screening, supervision, pay and employment law are the agency’s responsibility, and nothing here makes looking.care their employer, registry or staffing agency.
- The directory is not a lead list. You may not use the Service, or anything read from it, to solicit other listed businesses or caregivers, to build a mailing list, or to resell or republish the data.
What we check. Before a provider’s profile goes live we require and review documentation appropriate to their role and state. For an independent caregiver that is government-issued photo identification and the state’s own credential: in Arizona a valid Level One Fingerprint Clearance Card issued under A.R.S. § 36-411; in California a Home Care Aide registration (or a CNA certificate or LVN license); in New York a Home Health Aide or Personal Care Aide certificate on the state’s Home Care Registry. Nurse practitioners additionally provide their NPI, state licensure and a certificate of liability insurance; residential assisted living homes and adult care facilities provide their state facility license. Licensed home health and hospice agencies provide government-issued photo identification for the person running the account, their state business license, and their state home health agency license or operating certificate — in Arizona the ADHS license (A.R.S. § 36-422), in California the CDPH license, in New York the NYSDOH operating certificate — which we check against that state’s own licensing record. Home care agencies provide the license or state registration their state requires (in Arizona, AHCCCS registration; in California, the CDSS Home Care Organization license; in New York, the NYSDOH LHCSA certificate). Liability insurance is optional for non-medical caregivers — see §5. Each credential is reviewed by a person at looking.care against the issuing authority’s own record.
What that means in practice. Verification is a documentary review performed by a human being. Apart from the NPI registry we run no automated identity or criminal-history queries, and a credential number typed into our forms is not itself proof — it is checked against the official source, and the reviewer’s approval is the verification. Screening may also include a consumer report through a third-party screening provider, with your separate authorization where the law requires it.
When a credential is accepted on the provider’s word. Occasionally we approve a credential line before the document is in our hands — most often where a business is claiming a listing the state already publishes, and holding that listing back would serve nobody. When we do, the provider must confirm in writing, before the account can be used, that they hold the credential, that it is current and valid, that they will produce the document on request, and that they are authorized to act for the business. That confirmation is recorded against the account with the name given and the date. An approval made this way is the provider’s own representation, not a document we have reviewed, and we may withdraw it — and remove any badge resting on it — at any time and without notice.
What it is not. Verification materially reduces risk. It is not a guarantee of any provider’s honesty, competence, conduct, or continued eligibility, and it is not a prediction of future behavior. A clearance card confirms the State of Arizona issued that card; it does not vouch for the person on any given day. Clients remain responsible for their own judgment when choosing a provider, admitting someone into a home, and overseeing the care of a vulnerable person.
We may re-review, suspend, or remove any provider at any time, including when a credential expires, a document cannot be verified, or we receive a credible report of a problem.
Providers carry their own insurance. looking.care does not insure providers, clients, or shifts.
- Nurse practitioners must hold their own occupational liability policy and supply a certificate of insurance, which we verify.
- Non-medical caregivers are not required to carry liability insurance, and none of the states we operate in requires an independent caregiver to hold it. A caregiver who chooses to carry it may supply a certificate; where we have verified one, that provider displays an “Insurance verified” badge on their profile and listings. The absence of that badge means we have not verified a policy — it is not a statement that no policy exists. Families are encouraged to consider this when choosing a provider.
- Nurse practitioners carry professional liability written for a licensed clinical practice (malpractice). Where a non-medical caregiver carries cover, it is professional liability written for non-clinical companion and personal care. Both are professional liability; they are not the same policy, and a caregiver is not required to hold malpractice cover.
- Residential assisted living homes carry the commercial coverage required by their state license.
- Licensed home health and hospice agencies carry the commercial and professional coverage required by their state license and, where they are Medicare-certified, by that certification, and they insure their own clinical staff. For an agency we onlylist, we do not collect or verify its policy — what we verify is its license or state registration.
- An agency that opens an account and runs caregivers on its own roster is a different case: it supplies general liability cover in the agency’s name, which we do collect and verify, and that cover is what stands behind everyone on its roster.
- Coverage is the provider’s own policy, in the provider’s name, with their insurer. It is not purchased through looking.care, not bound per shift, and not extended by us. Any claim is made against that policy under its own terms, limits, and exclusions.
A nurse practitioner whose insurance lapses may be taken offline until a current certificate is supplied. For a caregiver, a lapsed or expired certificate means the “Insurance verified” badge is removed; it does not by itself affect their listing.
Providers are independent contractors operating their own businesses. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between looking.care and any provider. Specifically, and so nobody is surprised at tax time:
- You set your own rates, choose which work to accept or decline, and control how and when you work. We do not set your schedule or require you to accept any engagement.
- We do not withhold taxes. You are responsible for your own federal, state, self-employment, and any other applicable taxes. We provide earnings records and will issue tax forms where required by law.
- You receive no employee benefits — no wages, overtime, paid leave, health coverage, workers’ compensation, or unemployment insurance from looking.care.
- You are responsible for your own licensing, insurance, equipment, and business expenses.
looking.care charges no commission on care. Providers set their own rate and we take no percentage of any shift, visit, or placement — not at booking, not at payout, not ever.
Card processing fees are separate, and they are Stripe’s, not ours. Payments are handled by Stripe, which charges its own standard processing fee on each transaction and deducts it from the payment before it settles to the provider. Client payments go directly to the provider’s own Stripe account and are never held by looking.care. That fee is set by Stripe, is disclosed in Stripe’s terms, and looking.care receives no part of it.
Our revenue is a flat provider membership fee, disclosed at signup and on your billing page. Caregivers and nurse practitioners pay a monthly or annual membership; residential assisted living homes pay one flat monthly membership for the home, whatever its bed count. A provider’s first membership charge is taken only after their first confirmed client. Introductory and founding-member offers, where available, are described at signup and apply as stated there.
Clients pay the provider’s posted rate plus any fees or costs disclosed before the booking is confirmed. You will not be charged an amount that was not shown to you before you confirmed it. Where a third-party service is required for a provider to participate — a background screening, an insurance verification — its cost is disclosed and charged to the provider before it is performed.
Payments and payouts are processed by our third-party payment processor, and by transacting you also agree to that processor’s terms. Membership fees may change on notice; a change never applies to a period already paid for. Cancelling a membership stops future charges and does not refund a period already served, unless stated otherwise at the point of sale or required by law.
How and when a client is charged for care. Nothing is taken when you book. You give us a card and we keep it on file. A few days before the care, we place a hold on that card for the amount shown to you when you booked — a reservation, not a charge. The money is taken only once the care has been delivered, and only for the care that was actually delivered.
If the hold cannot be placed — a card that has expired or been replaced, or a bank that declines it — we will tell you and give you 24 hours to add a working card. If we still cannot reserve the amount after that, we will cancel the booking and tell you we have done so. Nothing is charged in that situation.
The provider is the merchant. Care is sold to you by the provider, not by looking.care. Payment for care is a transaction between you and that provider, processed through our payment processor and settled into the provider’s own account. looking.care takes no percentage of it.
If a payment does not complete. An authorization can fail or lapse — a card is closed or replaced, funds are unavailable, an issuer declines, or the authorization expires before the care is delivered. looking.care does not guarantee, advance, insure, or underwrite payment for care, and is not liable to a provider for an amount a client’s payment method does not complete. A provider who accepts a booking accepts that risk, as they would with any client of their own business. We will show a provider the payment status of every booking and will make reasonable efforts to help collect, but the amount is owed by the client to the provider.
Clients remain responsible for care they have received. If care has been delivered and payment does not complete, you still owe the provider for it, and we may suspend your account until it is settled. This section concerns payment only. It does not limit, expand, or otherwise alter Section 23, which governs liability for the care itself.
A booking is an agreement between a client and a provider for care at a stated address, date, and time. The care address is given per booking, because families frequently arrange care at a parent’s home rather than their own. An address we cannot locate on a map cannot be booked, because attendance there could not be verified.
Cancelling, and what you get back. You are only ever charged for care that has been delivered. Cancel before the shift starts and you pay nothing — any hold on your card is released, and anything already taken for that shift is refunded. There is no cancellation window and no cancellation fee.
Your cancellation record is shown to caregivers. Once your account has enough booking history, a caregiver deciding whether to take your booking is shown one figure: the percentage of your bookings that were cancelled less than 24 hours before the start. Cancellations made earlier than that do not appear at all, and neither do the bookings themselves, the dates, or which caregivers were involved. You agree to this disclosure by making a booking.
If a provider cancels, or does not attend, you are not charged and are never billed for care that was not delivered. Repeated late cancellation or failure to attend confirmed shifts may result in suspension.
Providers must work strictly within the scope of their role, their license, and the law of the state they work in. This section exists because the most common way in-home care goes wrong is a well-meaning person doing something they are not permitted to do.
- Medication. A non-medical caregiver may not administer medication, give injections, or perform any task requiring a clinical license. Assistance the state permits a non-medical caregiver to give — such as reminding a client to take their own medication — is not affected. Licensed clinicians may work within their own scope only.
- Medical and nursing tasks. Wound care, catheter or feeding-tube management, and similar tasks are for appropriately licensed clinicians. If a client’s needs exceed what a provider is licensed to do, the provider must say so rather than attempt it.
- Transportation. Driving a client is not part of any booking arranged through looking.care unless the client and provider agree it separately. If they do, it is between them: the provider must hold a valid driver’s license and their own auto insurance, and looking.care does not insure, verify, or accept responsibility for transportation.
- Handling money and property. A provider may not take control of a client’s finances, accounts, cards, or property beyond what a specific booking requires and the client has expressly asked for.
A provider is entering a home, often alone. Clients and the families arranging care are responsible for making that reasonably safe and for describing it honestly.
- Describe the care accurately. Tell the provider what the care recipient actually needs, including mobility and transfer requirements, cognitive impairment, and any history of aggression or wandering. A provider who arrives to a situation materially different from the one described may decline the shift.
- Disclose hazards. Firearms in the home, aggressive animals, known infectious illness, unsafe access, and anything else that would affect someone’s decision to work there.
- Do not ask a provider to work outside their scope (section 9), and do not ask them to work while unwell or beyond agreed hours.
- Provide a home free of harassment, and treat providers with the respect any worker is owed.
A provider may leave a shift they reasonably believe to be unsafe, and should report it. We will not penalize a provider for leaving a genuinely unsafe situation.
looking.care is not a monitoring, alarm, or emergency response service, and no one here is watching in real time. In a medical emergency, call 911. Do not use in-app messaging, a shift note, or a support request to report an emergency — those reach a person during business hours, not immediately.
Clock-in and clock-out records confirm attendance after the fact. They are not a wellbeing check, they do not alert anyone if a provider fails to arrive, and they must not be relied on as a safety net for a person who cannot be left alone.
- A provider clocks in at the start of a shift and out at the end. At those two moments only, their device reports its coordinates and we check they are within approximately 200 meters of the care address.
- We do not track providers continuously. There is no ongoing location monitoring during a shift, between shifts, or at any other time. We hold two location checks per shift and nothing else.
- Device-reported location confirms attendance. Clock times, tasks recorded against a care plan, and any issues reported form the shift record, which is visible to the client and retained by us as an auditable record of the care delivered.
If a provider cannot start a confirmed shift, the Service may notify other qualified providers nearby so the shift can be covered. Substitutes are matched to the level of care booked — a non-medical shift is offered only to non-medical caregivers, clinical visits only to appropriately licensed clinicians. We cannot guarantee a replacement is found for any given shift.
Arranging care means telling us something about a person’s health — care needs, a care plan, tasks completed on a shift. Our Privacy Policy explains what we collect and how it is used, and forms part of these Terms.
looking.care is not a HIPAA covered entity, and using the Service does not create a HIPAA relationship between you and us. Independent clinicians who use the Service may have their own obligations under HIPAA and other laws; those are theirs, not ours. Share only what is needed to arrange and deliver care, and do not post another person’s health information in a profile, review, or message where it is not necessary.
By creating an account you agree to receive communications from us electronically — service messages about your account, bookings, credentials, and payments — at the email address and phone number you provide. These are part of the Service and cannot be switched off while your account is open.
If you give us a mobile number you agree we and providers or clients you are matched with may contact you there, including by text, about care you have arranged. Message and data rates may apply. You can opt out of non-essential marketing messages at any time without affecting service messages.
Messages sent through the Service are stored on the platform and may be reviewed by us where necessary to investigate a reported problem, resolve a dispute, comply with law, or enforce these Terms.
You agree not to use the Service to:
- misrepresent your identity, credentials, licensure, insurance, or eligibility to work;
- harass, threaten, abuse, exploit, or discriminate against any person;
- solicit, offer, advertise, or arrange sexual or romantic services, whether or not payment is involved. Companionship is a legitimate and common form of non-medical care and nothing here restricts it. A romantic or sexual relationship is not a care service, and looking.care must not be used to seek, offer, or disguise one;
- neglect, endanger, or financially exploit a care recipient, or fail to report a safeguarding concern you become aware of;
- solicit money, gifts, loans, credit, or changes to a will, deed, or account from a care recipient or their family, or accept any of these if offered;
- work under the influence of alcohol or drugs, or otherwise unfit to deliver care safely;
- defraud any person, or misuse another user’s payment or personal information;
- scrape, reverse engineer, overload, probe, or interfere with the Service or its security, or use it to build a competing product;
- violate any applicable federal, state, or local law, including licensing, care, and labor law.
We may remove content, suspend accounts, and report conduct to the appropriate authorities where we believe a person is at risk. Sexual solicitation and the financial exploitation of a care recipient are removed immediately and without warning, and where the person affected is a vulnerable adult we will report it, including to that state’s Adult Protective Services. This applies equally to clients and to providers, and it applies whether or not the other person appeared to consent — the people this platform exists to serve are frequently not in a position to refuse.
If something happens on a shift that concerns you, report it in the app. It reaches a person here, and a report made in good faith will never count against the account that made it.
Each state we operate in requires certain people to report suspected abuse, neglect, or exploitation of a vulnerable adult — in Arizona under A.R.S. § 46-454, in California under Welfare and Institutions Code § 15630, in New York under Social Services Law § 473 and the Justice Center’s reporting rules for licensed settings. If that duty applies to you, it is yours and reporting it to us does not discharge it. Reporting to us is not a substitute for calling 911 or Adult Protective Services where a person is in danger.
Providers may not refuse or degrade care on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, disability, age, or any other protected characteristic.
Care preferences are a narrow and deliberate exception. A client may state a preference — most commonly the gender of the person providing intimate personal care — and providers may state the care levels and tasks they offer. A preference expressed for genuine care reasons is not a basis for a provider to discriminate against anyone else.
Clients may review providers they have engaged. Reviews must be honest and based on a real engagement. You keep ownership of the content you submit and grant looking.care a non-exclusive, worldwide, royalty-free license to host and display it within the Service for the purpose of operating the platform. We may remove content that is fraudulent, defamatory, unlawful, or in breach of these Terms. If you send us feedback or suggestions, we may use them without obligation to you.
Listings built from public records. Some listings are created from public government and Medicare data — including state licensing and provider registers such as Arizona’s ADHS license register and AHCCCS provider directory, New York’s NYSDOH registers, California’s CDSS and CDPH registers, and Medicare’s Care Compare — for businesses that have no account with looking.care. Those listings show the license, service and quality information published by those sources, labeled as such, and are not written or edited by the business. A business may claim its own listing, after which it controls the description, contact details and services shown, while the public-record information continues to come from the source. Star ratings and certification details are the government’s findings, not ours, and may be updated or withdrawn when the source changes. A business that would rather not be listed can ask us to remove it.
We make no claim about a business we only list. Where a business has no account with looking.care, we have not verified it, met it, or assessed it, and nothing in its listing is a statement by us about that business. The license, registration, service and quality details are reproduced from the state or Medicare record and remain that source’s, not ours.
The Service, including its software, design, text, and branding, belongs to looking.care and its licensors. You get a limited, personal, non-transferable, revocable license to use the Service for its intended purpose, and nothing more. You may not copy, resell, sublicense, or create derivative works from it.
If your provider account is approved, you may use our name and logo to point people at your own looking.care page. Put it on a business card, a flyer, a résumé, a vehicle, a social profile, an email signature, or your own website. You do not need to ask us first, you do not owe us anything for it, and you may keep using it for as long as your account is approved.
Two limits, and they exist for your protection as much as ours. First, the logo may only say where to find you — wording like “Find me on looking.care” or your own looking.care address. It may not be used to suggest we endorse, recommend, vet, employ, supervise, partner with or stand behind you, so please do not write “looking.care approved”, “looking.care verified”, “partnered with looking.care”, or anything a reader would take that way. We are a directory; we do not make claims about the people on it, and a claim you print is one we cannot stand behind. Second, use the logo as we supply it — do not redraw it, recolor it, stretch it, add words inside it, or fold it into a logo of your own.
This permission ends if your account is suspended, closed, or removed from the directory, and we can withdraw it in writing if it is being used to mislead someone. Nothing here transfers ownership of the mark, and nothing here gives us any rights in your business name or logo.
References. If you add a reference to your profile, you are telling us you have that person’s permission to share their name, and their contact details, with families on looking.care. You are responsible for having asked them, and for what you say about them.
We never contact your references. We do not write to them, call them, or check with them, and we make no claim about any of them — we have not spoken to a single one. Their details are never shown on your profile. A family asks, you decide, and the details go to that one family. If a reference asks us to remove them, we will, straight away and without asking you first. You can remove any reference yourself at any time.
We do not sell, rent, or trade your personal information, and we do not resell you as a lead. looking.care earns money in one way: a flat membership paid by providers. We charge no commission on care, and no fee per enquiry, referral, or introduction — so we are never paid more for passing your details to anyone.
Your phone number and home address are not published on the Service. Families and providers reach each other through looking.care unless you choose to share contact details yourself. We do not sell advertising against your profile, and families are never charged to see who is available.
The Service relies on third parties — among them payment processing, email and messaging delivery, credential and insurance verification, background screening, and mapping. Their handling of your information is governed by their own terms and policies, and we are not responsible for the acts, omissions, or availability of any third-party service.
Nothing on the Service is medical advice, diagnosis, or treatment, and nothing here substitutes for professional medical judgment. In-home care carries inherent risk. You accept that looking.care does not deliver, supervise, or control care, and that the conduct of independent providers and of clients is outside our control.
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.
To the fullest extent permitted by law, looking.care is not liable for the acts or omissions of any provider, client, or third party, nor for any indirect, incidental, consequential, special, or punitive damages, or lost profits. Our total aggregate liability for any claim relating to the Service is limited to the total fees you paid to looking.care in the three months immediately before the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by our own negligence, or for fraud.
You agree to indemnify and hold harmless Liberty Marketplaces LLC (operating as looking.care) and its members, officers, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your use of the Service, the care you deliver or receive, your interactions with other users, or your breach of these Terms.
You may stop using the Service at any time and may close your account from your account settings. We may suspend or terminate an account that breaches these Terms, that we believe presents a risk to a care recipient or a provider, or that can no longer satisfy the credential requirements for its role.
Closing an account does not cancel bookings already confirmed and does not affect fees already owed. Shift records and care documentation are retained after closure as required for our records and by law. Provisions that by their nature should survive termination — fees owed, disclaimers, limitation of liability, and indemnification — survive it.
Please read this section carefully — it affects your legal rights. It requires most disputes to be resolved by individual arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You may opt out within 30 days and nothing else in these Terms changes if you do.
Talk to us first. Before starting arbitration or any other proceeding, send a written description of the dispute and the resolution you want to admin@looking.care. We will do the same for any claim we have against you. Give us 30 days to resolve it — most matters end here, and neither side may begin arbitration until that period has passed.
Binding individual arbitration. If we cannot resolve it informally, you and looking.care agree that any dispute arising out of or relating to these Terms or the Service will be settled by final and binding arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in Maricopa County, Arizona or — at your election — by telephone, video, or on written submissions. The Federal Arbitration Act governs this section. The arbitrator, not a court, decides questions about the scope or applicability of this agreement to arbitrate, except as stated below. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration fees are allocated under the AAA Consumer Rules, and we will pay the portion those rules require of us.
Class action and jury trial waiver. Claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may award relief only to the individual party seeking it, and only to the extent necessary to that party’s own claim. You and looking.care each waive the right to a trial by jury.
What this section does NOT cover. These carve-outs are deliberate and not exhaustive of your rights:
- Either of us may bring an individual claim in small claims court if it qualifies.
- Either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service.
- Nothing in these Terms prevents you from reporting anything to a government agency, or from participating in an agency’s investigation or proceeding. That expressly includes any state’s Adult Protective Services, a state Attorney General, a state health department, and any licensing board. We will not treat such a report as a breach of these Terms, and no confidentiality obligation applies to it.
- Any claim that applicable law does not permit to be arbitrated or waived.
Your right to opt out. You may decline this arbitration and class-waiver section by emailing admin@looking.care with your name, the email on your account, and a clear statement that you opt out of arbitration, within 30 days of first accepting these Terms. Opting out affects nothing else — it does not change your account, your fees, or how we treat you, and we will not retaliate for it. If you opt out, disputes go to the courts described below.
If part of this section fails. If the class action waiver is found unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and heard in court; the rest of this section still applies to every other claim. If the whole of this section is found unenforceable, the courts below govern.
Governing law and courts. These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Where a dispute is not subject to arbitration, it is subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, and you consent to that jurisdiction.
Any claim relating to the Service must be brought within one year after it arises, to the extent that limit is permitted by law.
By providing your mobile number and checking the text-alerts box on looking.care, you agree to receive transactional text messages from looking.care (Liberty Marketplaces LLC) about your account and your messages with families and providers. Consent is not a condition of using the Service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile information is handled; we do not share your SMS opt-in data with third parties for marketing.
- Severability. If any provision is found unenforceable, the rest remains in force and that provision is applied as narrowly as needed to make it enforceable.
- No waiver. If we do not enforce a provision, we have not waived it.
- Assignment. You may not transfer your account or rights under these Terms. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
- Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and looking.care (Liberty Marketplaces LLC) about the Service, and replace any earlier version.
- Events outside our control. We are not liable for failure to perform caused by events beyond our reasonable control, including outages, natural disasters, and public-health emergencies.
- Notices. We give notice by email to the address on your account or by posting in the Service. Notices to us go to the address in section 28.
We may update these Terms as the Service develops. Material changes will be posted here with a new “last updated” date and, where appropriate, notified in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms.
Questions about these Terms can be sent to admin@looking.care. looking.care is operated by Liberty Marketplaces LLC, an Arizona limited liability company.
After you sign up you'll finish these from your dashboard — required in your state: